This Privacy Policy explains how Unit 8 Studios collects, uses and protects your personal data when you use our website, book a session, or contact us.
1. Who we are
Unit 8 Studios operates this website and booking service. We are the data controller for the personal data you provide directly to us.
2. What data we collect
- Your full name
- Your email address
- Your phone number
- Your address
- Your booking details (date, time, duration, booking history)
- Support form details you submit (name, email, message)
- Technical logs needed to secure and maintain the service
- If you consent to analytics: information about pages viewed, site interactions, device/browser information and approximate location derived from your IP address
3. Why we need this data
We only collect data we need to run bookings safely and reliably:
- Email: to send booking confirmations, reminders and important booking updates.
- Phone number: to contact you quickly about booking issues, access problems or urgent changes.
- Address: for customer identity and enforcement in the event of damage, theft, or unpaid liability where contact attempts are ignored.
- Booking details: to reserve your slot, manage availability and prevent double-booking.
- Support data: to investigate and resolve issues you report.
4. Lawful basis for processing (UK GDPR)
- Contract: processing needed to provide your booking.
- Legitimate interests: fraud prevention, service security, and recovery of losses from damage/theft where proportionate and lawful.
- Legal obligation: record keeping where required by law.
- Consent: optional Google Analytics and Google Maps processing, which you can reject or withdraw at any time.
5. Payments
Card payments are handled by Stripe. We do not store your full payment card details on our own systems.
6. How long we keep data
We keep personal data only as long as reasonably necessary for booking operations, legal obligations, dispute handling, and protection against fraud or loss. Retention periods are reviewed periodically.
7. Your rights
Under UK GDPR and the Data Protection Act 2018, you can request to:
- access your personal data
- correct inaccurate data
- erase data where applicable
- restrict or object to certain processing
- receive a portable copy of data where applicable
To exercise these rights, use the Support page.
8. Data security
We use technical and organisational safeguards to protect personal data against unauthorised access, misuse, alteration, or loss.
9. Cookies, analytics and Google Maps
We use essential storage or sessions for security and core site functionality. These do not require optional-cookie consent. We do not use advertising trackers on this site.
With your consent, we use Google Analytics 4 to understand how visitors find and use the website, such as pages viewed and interactions with the site. Google Analytics may set cookies including _ga cookies and process device information, your IP address and approximate location. We use this information to measure and improve the website, not to serve personalised advertising.
Our homepage also offers an optional Google Maps embed to help you find the studio. Google Analytics and Google Maps are not loaded unless you choose “Accept optional”. If enabled, Google may store or access information on your device under its own privacy practices. We remember your choice in local storage for up to six months.
You can change or withdraw your consent at any time using the . Rejecting optional cookies prevents future Analytics collection, removes accessible Google Analytics cookies and prevents the map from loading. For information about Google’s processing, see Google’s Privacy Policy and Google’s cookie information.
10. Complaints
If you are unhappy with how we process your data, contact us first via Support. You also have the right to complain to the UK Information Commissioner’s Office (ICO).