This Privacy Policy explains how Unit 8 Studios collects, uses and protects your personal data when you use our website, book a session, or contact us.
1. Who we are
Unit 8 Studios operates this website and booking service. We are the data controller for the personal data you provide directly to us.
2. What data we collect
- Your full name
- Your email address
- Your phone number
- Your address
- Your booking details (date, time, duration, booking history)
- Support form details you submit (name, email, message)
- Technical logs needed to secure and maintain the service
3. Why we need this data
We only collect data we need to run bookings safely and reliably:
- Email: to send booking confirmations, reminders and important booking updates.
- Phone number: to contact you quickly about booking issues, access problems or urgent changes.
- Address: for customer identity and enforcement in the event of damage, theft, or unpaid liability where contact attempts are ignored.
- Booking details: to reserve your slot, manage availability and prevent double-booking.
- Support data: to investigate and resolve issues you report.
4. Lawful basis for processing (UK GDPR)
- Contract: processing needed to provide your booking.
- Legitimate interests: fraud prevention, service security, and recovery of losses from damage/theft where proportionate and lawful.
- Legal obligation: record keeping where required by law.
5. Payments
Card payments are handled by Stripe. We do not store your full payment card details on our own systems.
6. How long we keep data
We keep personal data only as long as reasonably necessary for booking operations, legal obligations, dispute handling, and protection against fraud or loss. Retention periods are reviewed periodically.
7. Your rights
Under UK GDPR and the Data Protection Act 2018, you can request to:
- access your personal data
- correct inaccurate data
- erase data where applicable
- restrict or object to certain processing
- receive a portable copy of data where applicable
To exercise these rights, use the Support page.
8. Data security
We use technical and organisational safeguards to protect personal data against unauthorised access, misuse, alteration, or loss.
9. Cookies and sessions
We use essential cookies/sessions for security and core site functionality. We do not use advertising trackers on this site.
10. Complaints
If you are unhappy with how we process your data, contact us first via Support. You also have the right to complain to the UK Information Commissioner’s Office (ICO).